Privacy Policy

1. Introduction

Nestline Builders ("Company", "we", "our", or "us"), headquartered in Calicut (Kozhikode), Kerala, India, respects your privacy and is committed to protecting your personal data. This Privacy Policy informs you about how we handle personal information gathered through our website (https://www.nestlinebuilders.com), WhatsApp interactions, electronic inquiries, and on-site consultations.

2. Personal Data We Collect

We only collect personal information that is reasonably necessary to provide architectural, construction, and property development services:

• Identity & Contact Data: Name, phone/WhatsApp number, email address, and current residence location.
• Project Specifications: Plot location, approximate built-up square footage requirements, budget range, and architectural preferences.
• Technical & Usage Data: Internet Protocol (IP) address, browser type, operating system, and anonymous interaction metrics collected through standard server logs and cookies.
• Communication Records: Records of inquiries made via our web forms, click-to-call links, and WhatsApp messaging for quality and follow-up purposes.

3. Purpose and Legal Basis of Processing

We process your personal data in accordance with the DPDP Act 2023 for legitimate purposes including:

• Responding to your requests for architectural estimates, site visits, and construction quotations.
• Fulfilling contractual obligations for civil construction, turnkey project delivery, and KMBR municipal permit documentation.
• Sending periodic structural progress reports, video logs, and milestone invoices.
• Ensuring website security, preventing automated form spam via honeypot algorithms, and enhancing user experience.

4. WhatsApp & Third-Party Communication

When you click on our WhatsApp buttons or links, you are directed to the WhatsApp application operated by Meta Platforms Inc. Conversations on WhatsApp are subject to WhatsApp's End-to-End Encryption and Privacy Policy. Nestline Builders will never share your telephone number with unauthorized marketing agencies or data brokers.

5. Cookie Policy & Consent

Our website uses minimal, necessary cookies to ensure basic navigation security and user session preferences (such as remembering your cookie consent choice). We also use anonymous aggregated analytics to understand how visitors engage with our services. You can accept or decline non-essential cookies via our Cookie Consent banner at any time.

6. Data Retention & Security

We retain your contact details only as long as necessary to fulfill the purpose for which they were collected or to comply with statutory construction warranty regulations (such as our 10-year structural warranty records). We maintain robust physical, electronic, and administrative safeguards to protect your personal data from unauthorized access or disclosure.

7. Your Rights Under DPDP Act 2023

Under Indian data protection laws, you possess the right to:

• Access a summary of your personal data processed by us.
• Request correction or updating of inaccurate or incomplete personal records.
• Request erasure of personal data that is no longer required for statutory or contractual purposes.
• Nominate an individual to exercise your rights in the event of incapacity.

8. Grievance Redressal & Contact Officer

If you have any questions, concerns, or grievances regarding the processing of your personal data, please contact our designated Grievance Officer: